Refund policy
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us of VBG UG (limited liability) with headquarters in Stolbergerstr. 90d - 50933 Cologne - e-mail: support@garden , by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. For this purpose, you can use a sample withdrawal form enclosed by us with the shipment, which, however, is not mandatory.
Address for return shipment:
SEGRO Citypark Cologne
Myshoplogistics
Vitalisstr. 180-204
Building 202 (Gate 21-24)
50827 Cologne
Please contact customer service before returning the package.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Exclusion of the right of withdrawal
The right of revocation does not exist for distance contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, this also includes all goods that are marked with "pre-order" or "pre-order"!
- for the delivery of goods, clearly tailored to the personal needs of the consumer,
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, e.g. socks, underwear or similar hygiene articles
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature, or
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
Address for return shipment:
SEGRO Citypark Cologne
Boender & Beutel GmbH
Vitalisstr. 180-204
Building 202 (Gate 21-24)
50827 Cologne
Please contact customer service before returning the package.
In addition, you must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.