Shipping policy
Shipping in Germany can take up to 7 working days. For other EU countries and Non EU countries, shipping may take more working days.
For EU countries we use DHL as standard shipping company (this may vary for Non EU countries).
Shipping costs:
COUNTRY
PRICE
Germany
5,90€
Austria
7,90€
Switzerland
14,90€
EU 14,90€
Non EU (including Turkey)
20,00€
Packing stations and delivery at the post office
Shipping to a packing station within Germany is possible. Please enter your postal number in the field "Adresszusatz/Company". Please enter the term "Packstation" and the number of your Packstation in the field "Street and number". Shipments with a minimum size of 15 x 11 x 1 cm and a maximum size of 60 x 35 x 35 cm are suitable for receipt via PACKSTATION.
If the DHL driver cannot find you at the delivery address and cannot leave your parcel with an authorized recipient, you will receive a notification card. With this card, you can then pick up your package at the specified branch upon presentation of an ID within the storage period of 7 working days. If you do not pick up the package within the storage period or DHL does not meet you even after a repeated delivery attempt, the package will be returned to our warehouse as undeliverable.
Delivery problems:
A return to VBG can be due to several reasons, such as an incomplete or unknown address, multiple unsuccessful delivery attempts, refusal to accept, or it was not picked up at the post office within the specified time period. But don't worry, just let us know via support@vbg.garden if you would like to have your items resent to you and if you might want to choose an alternative address. We will take care of it right away.
Once the item is on its way, we will automatically send a shipping confirmation with a tracking number. If you did not receive this email, please check:
Did our email maybe get lost in your spam folder?
What email address did you enter when you placed your order?
For shipped packages, it can take up to 24 hours for recently uploaded tracking numbers to be activated.
For EU countries we use DHL as standard shipping company (this may vary for Non EU countries).
Shipping costs:
COUNTRY
PRICE
Germany
5,90€
Austria
7,90€
Switzerland
14,90€
EU 14,90€
Non EU (including Turkey)
20,00€
Packing stations and delivery at the post office
Shipping to a packing station within Germany is possible. Please enter your postal number in the field "Adresszusatz/Company". Please enter the term "Packstation" and the number of your Packstation in the field "Street and number". Shipments with a minimum size of 15 x 11 x 1 cm and a maximum size of 60 x 35 x 35 cm are suitable for receipt via PACKSTATION.
If the DHL driver cannot find you at the delivery address and cannot leave your parcel with an authorized recipient, you will receive a notification card. With this card, you can then pick up your package at the specified branch upon presentation of an ID within the storage period of 7 working days. If you do not pick up the package within the storage period or DHL does not meet you even after a repeated delivery attempt, the package will be returned to our warehouse as undeliverable.
Delivery problems:
A return to VBG can be due to several reasons, such as an incomplete or unknown address, multiple unsuccessful delivery attempts, refusal to accept, or it was not picked up at the post office within the specified time period. But don't worry, just let us know via support@vbg.garden if you would like to have your items resent to you and if you might want to choose an alternative address. We will take care of it right away.
Once the item is on its way, we will automatically send a shipping confirmation with a tracking number. If you did not receive this email, please check:
Did our email maybe get lost in your spam folder?
What email address did you enter when you placed your order?
For shipped packages, it can take up to 24 hours for recently uploaded tracking numbers to be activated.